Shipping Policy

Average Delivery Times

At Athena Boutique, we aim to offer the best value by shipping our products directly from the supplier. This allows us to save significantly on transport, storage, packaging, and shipping costs—and offer our products at a fair price. The total delivery time, including processing, usually ranges between 9 and 15 days.

Processing Time

Orders are processed and shipped from our distribution center within 2-5 days. We do our best to process your order as quickly as possible.

Delays

Although 97% of orders are delivered within the stated delivery time, delays may occur in some cases due to unforeseen circumstances. If you have questions or need updates about your order, you can contact us anytime via email at support@athena-boutique.com.

Free Shipping

We cover the shipping costs and deliver every order to your home FREE of charge—no minimum order value required.

Cancelling Your Order

You can cancel your order within 1 hour of placing it. After this period, cancellations are unfortunately no longer possible as the order is immediately sent to our warehouse and processed. A 100-day right of withdrawal applies from the day you receive the product, within which you can return your order.

Please Double-Check Your Shipping Information!

To ensure your order is processed correctly, it's important that your shipping information is complete and accurate. Missing or incorrect details may result in delays. It is the buyer’s responsibility to provide accurate information. Please note that in the case of lost packages or failed delivery due to incorrect information, the buyer will bear the cost, and we cannot offer a refund.

Lost Deliveries

We’re sorry to hear there’s an issue with your order. Please contact your local delivery service responsible for the shipment to get more information about the status of your package.

Track Your Order

You will receive an email with tracking details once your items have been shipped. You can also track your order via the Track & Trace page on our website. Please note that tracking information may take up to 5 days after ordering to appear.

Where Can I Find My Tracking Number?

No worries! Once your items have shipped, you’ll automatically receive an email from our system with your tracking number. If you haven’t received an email or the tracking number doesn’t work, please contact us. We’ll be happy to assist you!

Do You Have Questions or Need More Detailed Information?

Feel free to contact us at support@athena-boutique.com or click "Contact" on our website. Our dedicated team is here to answer all your questions and assist you.

Please Note

We are not responsible for incorrect addresses during the shipping process.
Please note that items may need to be shipped from one of our warehouses. Depending on availability, the warehouse may be located in China.